Home Flipping Workshop

Frequently Asked Questions

Here are some of the most frequently asked questions about the Home Flipping Workshop leading up to the live event!

REGISTER HERE

I didn't receive my tickets – how can I get them?

You will receive an electronic copy of your tickets, via email.  If you did not receive them in your inbox, please check your spam/junk folder to see if the email ended up there by mistake.

If you would like us to resend your electronic tickets, please email [email protected] with the information you entered at check-out including: first and last name, email, date of event. We will be happy to re-send your tickets.  We will also have you registered in our system, so when you arrive we can check you in, no tickets required.

There was an error/issue when I tried to purchase tickets – how can I continue to purchase?

We greatly apologize for the difficulties! Please email [email protected] with as much information as you can provide about the error/issue including: name, email address, event you wish to purchase tickets to, description of the issue, screen shot (if available). We will verify if your order went through properly, and contact you with our next steps to resolving any issue.

Do I get a confirmation receipt after purchase?

Any time you make a purchase using our registration platform you have the option to print a copy of your receipt, including information regarding the purchase.  If you need an additional copy, please email [email protected].

Are Meals Included?

Meals are not included. On Friday & Sunday we will take a lunch break, which will give you the opportunity to go out and get your own lunch. Saturday, you will be asked to bring your own lunch, as we work through lunchtime after the bus tour.

Do I need to buy anything at the event?

No further investment or purchase is required.  Ongoing educational opportunities are available, but at no time will you be pressured into purchasing further courses or training.  It is completely up to you, if you want to apply for further your education.

What do I need to be able to print my tickets?

Printed tickets are not required to enter the event.  Please have your email confirmation handy as proof of purchase or a valid photo ID, if there are any issues at event check-in.

Can I use my smartphone instead of printing out a ticket?

Printed tickets are not required to enter the event.  Please have your email confirmation handy as proof of purchase or a valid photo ID if there are any issues at event check-in.

What if I don’t have a smartphone or a printer, can I still redeem my tickets?

Printed tickets are not required to enter the event.  Please have your email confirmation or a valid Photo ID handy as proof of purchase, if there are any issues at event check-in.

I see a duplicate charge on my credit card, will this go away?

Most of the time, these double charges occur because of a mismatch in your billing address versus the mailing address associated with your credit card. If you received an error message that resulted in re-submitting your billing information, and the attempt failed, the transaction might be listed as pending.  Give your financial institution a call and have them take a closer look at the charges. If the charges are indeed listed as pending, they should go away in 2-4 business days. If you believe there is an error that is not pending, please reach out to [email protected] for additional assistance.

I bought a ticket for someone else, how do I send it to them?

You can forward your email confirmation to your friend.  Their name must be the registered attendee.  To register a guest, after check-out, please email [email protected]

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I have a question about the event, who do I contact?

Please reach out to us via email at [email protected], and we can answer any of your specific questions.

I have mobility limitations, how will that affect the Bus Tour?

Please email us as soon as possible at [email protected], and let us know what your mobility limitations are.  Many of the homes we tour and the buses we charter are not equipped to handle wheelchairs.  However, we have had many guests in the past, that we have made special accommodations for and we can work with you directly to try to give you the best experience possible.

Can I get a refund?

If you are unable to attend your paid event, we are happy to transfer your ticket(s) to any other VestorPRO Home Flipping Workshop being offered, in any city, for up to 1 full calendar year from this event. We do not offer refunds.

What is the Money Back Guarantee?

The money back guarantee is offered to ensure you find value in our workshop.  To qualify for the money back guarantee, you must attend the entire day 1, of the 3-day Home Flipping Workshop.  If after day 1, you do not think you received at least 10 times your investment, in training and tools, please return all materials, gifts and giveaways to the Events Team staff table.  We will collect all materials, gifts and giveaways and return your financial investment back to the credit card originally charged.  Any tools, gifts, or materials not returned at the time of the money back guarantee request will be deducted from the total amount received as a credit.

I HAVE A QUESTION FOR CUSTOMER SERVICE ABOUT THE EVENT, TICKETS, OR ORDERS

Please email [email protected] or call 518-310-6500 or 877-322-8864 with any questions you may have.